MIT演講隨記-Michael Dell

今天下午的時間，在我的MIT演講，來到史隆管理學院的是麥可戴爾(Michael Dell)，雖然是時光倒流到2002年

不過，能再度親身體驗似的來聽演講，也是一個不錯的選擇

這一次是世界最大的電腦供應商Dell的創辦人來分享他的經驗：

以下是我經由整理後的一些心得，雖然比較草率，不過還是有學習到很多。


Dell is in Low-Cost industry

Even Commondity of PC industry, But Customer would like not Product , but more Services

Dell will changing to Provide "Service" Business

In Dell's Customer Service:First Call Revolution is that Customer can solve the problem when they call Dell first time

Dell sell directly to Customers and They don't have a lot of Warehouse,That's not their strategy.

Only one thing that I can advise you about Career is "You love doing"

Don't do something someone else told you to do it, find things you loving to do ,and enjoying it , that's important then anything else.

It's pretty simple formula is "Call buy now" for Dell

Too much R&D would hurt the company, Because Customers don't willing to pay for it , and Customers's not willing to lock into one thing.(also concerned in Customer needs)

"Nobody ever went broke having too much cash" , so do not invest industries that you don't understand why do so?.

Curiousity and maybe resourcefulness are two personal trait that's been instrumental to Michael Dell's Sccess.